The staff is polite and hardworking, but because the store accepts so many people, the staff cannot handle everyone. Even though we had reservation, it took us almost 1 hour and a half to get ready, but not because the process is complicated, but because we waited our turn all this time. So a lot of our time was wasted.
The girls don't help you chose your kimono and obi. They do not have the time. They leave you alone to chose whatever. It would be helpful to advise you, because not everyone knows how to match a kimono and an obi.
Also, because for every step there is a different girl to handle you, I think they do not communicate well want the client wants.
For example, I didn't want the obi to be tied in a bow way, so I chose a different way. But the other girl who tied my obi didn't know, and didn't asked me, so she tied it in a bow way.
Plus I felt like they always try to make you pay extra for every little thing.
Overall I liked my kimono, and I felt very beautiful, but I didn't like the obi that I chose, and how expensive everything was in the end.
